(1) Personal Information Concerning Doctors, Pharmacists, Nurses, Pharmacy Staff and Other Healthcare Professionals

• Communication, provision and collection of information regarding the development, manufacture and sale of our products
• Provision, collection and review of information regarding the proper use of medicinal products
• Provision, collection and review of information regarding the quality, safety or efficacy of medicinal products
• Collection and communication of information regarding adverse reactions, incidents, recalls, etc.
• Surveys and research in the fields of medicine and pharmacy
• Provision and collection of medical and academic information
• Commissioning and conducting clinical trials, post-marketing surveillance and related studies
• Commissioning and managing lectures, advisory services and related activities
• Surveys and analysis of pharmaceutical product distribution channels, usage patterns and user needs
• Activities aimed at improving the quality of products and services
• Review, investigation and response to enquiries and other communications
• Collection and management of information relating to payment processing
• Sending notices, greeting cards and other communications
• Notifications and reports to government agencies and public bodies

(2) Personal Information Concerning Medical and Pharmaceutical Researchers

• Surveys, research and provision of information in the fields of medicine and pharmacy

(3) Personal Information Concerning Participants in Clinical Trials, Post-Marketing Surveillance, etc.

• Collection and provision of information regarding health-related harm and compensation, and response to such events
• Use for the purposes for which consent was obtained from participants upon their participation
• Notifications and reports to government agencies

(4) Personal Information Concerning Individuals Using the Customer Service Centre or Other Company Contact Points

• Review, investigation and response to enquiries and communications
• Communication and provision of information to product manufacturers, distributors, healthcare professionals, etc.
• Notifications and reports to government agencies and public bodies

(5) Personal Information Concerning Business Partners

• Negotiations, communications, consultations, review, order placement and receipt, payments and settlements relating to business transactions
• Provision and receipt of goods and services relating to business transactions

(6) Personal Information Concerning Shareholders

• Fulfilment of legal obligations and response to the exercise of shareholders’ rights
• Sending annual reports and other materials

(7) Personal Information Concerning Job Applicants

• Response to enquiries, consideration and decision on applications, and notification of results

(8) Personal Information Concerning Employees (Including Former Employees) and Their Families

• Business communications, attendance management, payment of salaries and bonuses, performance appraisals, professional development, employee benefits, occupational health and safety, and fulfilment of obligations under labor, tax and social security laws and regulations
• Receipt, processing and management of various procedures in accordance with internal regulations
• Emergency contact with the individual or their families
• Administration and communication regarding various post- retirement procedures
• Coordination and provision of information to health insurance associations, parent companies and affiliated companies
• Notifications and reports to government agencies and public bodies

【How to Make a Request】

To make a request for disclosure, etc., please complete the necessary details on the request form (A), attach the identity verification documents (B), and, for requests regarding ‘notification of the purpose of use or disclosure’, enclose 800-yen worth of postage stamps and post the documents to the address below.
（A）Request Form
Request Form for Disclosure, Correction, etc. of Retained Personal Data
（B）Identification Documents
One copy of a driving license, passport, or original certificate of residence

* Our response to your request for disclosure, etc., will be sent to the address stated on the identity verification document (please note that you must inform us of any change of address after submitting your request).

Please note that if the request is made by a representative/an agent, the following documents must be enclosed in addition to the identification documents listed above.

◎Where the applicant is the legal representative of a minor or a person under legal guardianship

• Certified copy of family register: 1 copy
• Copy of the representative’s driving license, copy of their passport or original copy of their certificate of residence: 1 copy

◎Where the applicant is acting as an agent under a power of attorney

• Power of attorney bearing the principal’s signature and registered seal: 1 copy
• Certificate of registered seal for the principal: 1 copy
• Copy of the agent’s driving license, copy of their passport or original copy of their certificate of residence: 1 copy

If you are unable to print out the Request Form for Disclosure/Correction, etc. or the Power of Attorney, please contact the email address listed at the address below. We will send you a similar form to your preferred address.

【Postal Address】

Postcode: 108-0074
2-19-17 Takanawa, Minato-ku, Tokyo
Neupharma Co., Ltd. Attn: Personal Information Enquiries Desk
Email Address: contact@neupharma.jp

【Fees and Other Matters】

For requests regarding notification of the purpose of use or disclosure, a flat fee of 800 yen in postage stamps will be charged to cover the actual cost of sending a written response (by registered post with proof of delivery). (No fee is charged for other requests, such as correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties). Please note that the fee amount is subject to change without prior notice due to social conditions or other reasons. Provided the request is complete, we will post our response within 14 days of receiving the necessary documents. Should it take longer than this, we will notify you in advance.
Please note that we may be unable to comply with your request if it falls under any of the following categories: ‘the request form contains incomplete information’, ‘the identity verification documents of the individual or their representative are incomplete’, ‘the fee is insufficient or unpaid’, or ‘the information does not fall within the scope of disclosure required by law’.

【Personal Information Associated with Requests for Disclosure, etc.】

Should we acquire new personal information from you in connection with a request for disclosure, etc., we will handle it appropriately in accordance with the law.